U.S. Customs and Border Protection (CBP) has made the 2014 Automated Commercial Environment (ACE) Satisfaction Survey available for the trade on its website. CBP is inviting anyone employed as or by a broker, importer, or a land border, ocean, or rail carrier and have an ACE portal account to take the survey. CBP would like feedback on the problems and benefits users are experiencing with ACE.
Participation is completely voluntary and the survey may be taken anonymously. The survey only takes about 5-10 minutes to complete unless extensive comments are added.
According to CBP, new for this year is:
This year CBP is asking that broker and self-filing importer respondents provide us with cost and time saving information for Periodic Monthly Statement processing, Post Summary Corrections, and Census Warning Override functionality, as appropriate. This information will allow us to better document the benefits of ACE to our stakeholders. It also asks all respondents to identify the most useful functionality currently being used and the most anticipated functionality that is scheduled for delivery.